Buying From Totally Wired
Totally Wired is a long established business with stable ownership and a physical shop in Dunedin (we believe everyone should know who they are dealing with when buying on the Internet). Your e-mails are answered by the two directors of the company and you are welcome to phone us personally to confirm any details and answer any questions you may have. We are more than happy to refer you to existing clients both in New Zealand and around the world who have purchased from us so you can be sure of your decision to deal with us.
How To Order
Once you’ve made your decision and are ready to order, we’ll make it easy for you. For smaller items like most of the Tivoli and Geneva products you can visit our on–line shop. Alternatively for these and other products you are welcome to phone us on 0800 909–101 or e-mail and we can get your address and all details confirmed. For payment more and more people prefer to use internet banking – email us to get account details. Credit Card is a safe and easy option; and if you’re overseas the currency conversion is taken care of by your credit card company. We accept Visa and Mastercard. We also take Q Card which gives you an automatic 3 months interest free. You are also welcome to make use of our 3 month lay–by plan which internet banking makes easy.
Purchasing From Us Is Safe
We work hard to ensure your security and peace of mind with internet purchases. Hence the direct personal contact when you make an order whether that be by e-mail, phone or mail. We liaise with you to help you choose the right product, receive the product safely and get the most out of it. And we’re always here whenever you need us.
Our Support of the World Wide Fund for Nature
If you make a significant purchase from us you’ll receive a special gift and we’ll donate to WWF–NZ. It’s a bit of a thank you for choosing to deal with us, but also helps support a good cause and we think it’s better than trying to bribe you with some illusory discount. This gift with purchase system is tiered. Read more about this program here.
If your purchase is a present for someone special
We have a free gift service. We’ll gift wrap, and if required add a card and send. Just let us know.
Delivery Within New Zealand
Delivery Times. Delivery is by usually by courier. Parcels are estimated to take 1–3 working days within the South Island and 2–4 to the North Island with an extra day if it’s a rural address.
Overnight Courier. Short of time? We can do an overnight courier for smaller packages like single Tivoli Radios. The overnight courier can also deliver to Post Box addresses.
Local Delivery Within Dunedin.You don’t need to find a car park as we can deliver within Dunedin. If you’re purchase is made by internet banking in the morning it can can be delivered in the afternoon or next day free of charge.
Courier Details. Our courier needs a street address where someone is available to sign for the delivery. We will let you know the courier tracking details so you can follow the progress of your courier parcel. When you make your order we’ll let you know what the cost of the courier will be.
Totally Wired has a proven reputation for our service to overseas customers. We are happy to send overseas and do so particularly with the New Zealand made brands. We will do all the required documentation for customs and anything else needed to make it easy for you. There are some instances where we are obliged to honour agreements with distributors in other countries and simply refer you to them.
Currency and Prices
Our prices are in New Zealand dollars (NZ$) and include GST. We will give you a set price which includes freight and insurance. The NZ$ is a floating currency and rates can change from day to day. We are happy to give you estimates in your preferred currency. You will need to check if you will be billed for possible import duty in your country. Payment with order ensures you are protected from fluctuations in rates and freight costs. If paying by credit card a phone call to your bank to let them know to expect the payment going out to us will add to your security and is often required anyway.
How Your Product Is Shipped Overseas
Components are thoroughly checked by us, complete documentation including manuals, quality control sheets, warranty information and export information included and repacked securely. With the New Zealand made brands we’ll often order direct from the factory for you to ensure you get the latest version, correct voltage with your chosen finish and option choices. Because these are high quality handmade products there may sometimes be a small lead time to complete assembly and quality testing. At times we’ll be able to supply immediately from our new stock or current orders. Large items usually are by courier with DHL or TNT with door to door, signed delivery and website tracking. Smaller items are airmailed via New Zealand Post. All deliveries are insured. To ensure everything runs smoothly we need from you your delivery address including the postal or zip code and phone number/s. Your normal postal or residential address if this differs from the delivery address plus a fax number if available. In our experience our deliveries are usually with you in 3-7 days after leaving our door.
We stand behind the products we export just as we would those we sell locally. You have normal warranty cover on all new components from us.